Store T&C's

Delivery information

Where possible we get orders to you free, andnext day. Except club merchandise when goods require embroidery.

NEXT DAY DELIVERY
We will endeavour to despatch orders received before 10.30pm the very same day! All our couriers operate on a Next Day Delivery service. So why wait? place your order today and use it tomorrow.

Standard UK Mainland delivery is FREE* for orders over £75.00,
£2.95 for orders under £20.00
£3.95 for orders between £20-£24.99
£4.95 for orders between £25.00-£49.99
£5.95 for orders between £50.00 -£74.99
and free for orders over £75.00.

*Free delivery is not applicable on large and bulky items which will incur a delivery charge of £15.00.

These are the items which are currently considered "large and bulky" :

Urgent Orders
For a Priority Next Day Delivery, orders will be subject to an extra £5.00 surcharge. This will entitle your order to be processed immediately.
Exports
Woburn Sands Kickboxing unfortunately will not ship outside the U.K
 

How to pay
Advance payment is required on all orders prior to despatch. Payments accepted: Paypal, Cash and cheque. Cheque must clear before goods are despatched
 

How secure is the Woburn Sands Kickboxing website?
Security is the main consideration for online purchasing which is why we take security very seriously at Woburn Sands Kickboxing.
Whenever your personal information is sent to PayPal they ensure that the information is sent securely using the latest SSL encryption (Secure Socket Layers). This means that the information cannot be intercepted and decrypted by anyone else - for tech-heads, we use a variable SSL encryption at 128 to 40 bit dependant on the browser capabilities. All of your orders and details are kept in a secure database and can only be accessed by key members of the Woburn Sands Kickboxing staff and are not shared with anyone else.

This is an unofficial reminder to you that you are in a secure area of the website, but the official confirmation can be found by looking for the locked padlock icon on the bottom right (Internet Explorer) or bottom left (Netscape Navigator) of your browser window. This shows that you are using secure encryption. If you double click on the padlock it will bring up more details about our security certificate including the encryption level and the fact that the certificate is in our name!
You can also tell you are in a secure area by looking at the url of the page (in the address bar of your browser). This will always start with " https:// " instead of plain old http://
If you have any other questions about our security, please feel free to contact the webmaster
 

Customer Support and Service
If you wish to talk to a human being about anything relating to Woburn Sands Kickboxing or the website, or if you have any general queries you can phone us on 07880 785255. Our offices are open from 9am-5pm (GMT) Monday to Friday except for bank holidays, but you can send us an email to senseimike@live.co.uk at any time and we will respond as quickly as possible - we have a skeleton staff monitoring emails when the offices are closed.
 

Our Privacy Policy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.
The only information we collect is the information that you enter when you register or place an order with us - we never collect any other data about you without your knowledge, Information is collected lawfully and in accordance with the Data Protection Act 1998
Your details are held by Woburn Sands Kickboxing and are never shared with other organisations.
If you have any questions/comments about privacy, you should email us at senseimike@live.co.uk and we shall respond as soon as possible
 

Terms and Conditions
1. Sales are made on a trade basis and are subject to our terms and conditions of sale.
2. All retail prices are shown inclusive of VAT but all trade prices are shown exclusive of VAT which will be charged at the rate applicable.
3. Returned or represented cheques will be charged a £15.00 administration fee.
4. Claims arising from shortages or damages must be claimed within 3 working days upon receipt of the goods. Damaged/shortage of parcels must be signed for as damaged/parcel shortage when accepting the delivery.
5. Claims for non delivery must be made within 10 days of despatch.
6. Goods despatched to a third party are at your own risk .
7. Prices are subject to alteration without prior notice. Orders are accepted on the understanding that they will be charged at the prices ruling at the time of despatch.
8. Goods remain the property of Woburn Sands Kickboxing Distribution Ltd. until full payment has been received.
9. All goods are subject to delivery costs unless collected from our premises giving prior notice, unless stated otherwise.
10. Special orders (non stock items):
All orders placed must be paid for in advance and are not refundable by Woburn Sands Kickboxing. Any size discrepancy or quality issues are at the customers own risk and all returns and re-orders are at the customers expense and will not be covered by Woburn Sands Kickboxing.
11. Woburn Sands Kickboxing reserve the right to refuse to supply any individual or company.
12. You, the customer, are responsible for checking and confirming that you are satisfied that all details of your order are correct.
13. Times of delivery are estimated as accurately as possible but could be subject to delays beyond out control. Woburn Sands Kickboxing can not be held responsible.
14. Woburn Sands Kickboxing reserve the right to alter specifications and/or products without prior notice due to our commitment to continually improve & update our product range.
15. All transactions are subject to our terms & conditions.
16. All parcels are delivered by our couriers where a signature is required, please make prior arrangements to accept your orders. All undelivered Parcels will incur a re-delivery charge to the customer.
17. Once an order has been placed it becomes binding as soon as we have accepted it. All orders are subject to availability.
18. These terms & conditions do not effect your statuatory rights.
 
 

Special orders (non stock items)
All orders placed must be paid for in advance and are not refundable by Woburn Sands Kickboxing. Any size discrepancy or quality issues are at the customers own risk and all returns and re-orders are at the customers expense and will not be covered by Woburn Sands Kickboxing.
 

Your right to cancel your order: cancellation notice
Under the Consumer Protection - 'Distance Selling Regulations 2000' you (the consumer) have the right to cancel your order within a 7 working day period. The cancellation period starts from the day that the goods are received.
The regulations require the consumer to send a notice of cancellation in writing including fax or email. A telephone call is not enough. In the event of cancellation the goods must be returned (as New) at the consumer's own expense. If the goods are not returned Woburn Sands Kickboxing can arrange for the goods to be collected and direct cost will be returned from the refund total.
 

Returns
1. Please telephone 07880 785255 for a Returns Number, they will need to know the invoice no. what is being returned and the reason. Please have this information ready.
2. If goods have been sent incorrectly please call us within 7 days to arrange a collection and a re-delivery.
3. New merchandise (not washed,worn, altered or soiled), and suitable for resale may be returned for exchange or a refund within 14 days of purchase. If new merchandise is returned within 15-60 days of purchase or there are more than 10 items being returned, there is a 15% handling charge, after 60 days goods cannot be accepted. No returns are accepted on co-brand or clearance stock.
4. Returned goods will only be accepted for exchange/refund when returned in original wrappings within 14 days of purchase. The returns number must be clearly marked on the address label.

Return to:
Returns No._____
Woburn Sands Kickboxing.
6 Walton Road,
Caldecotte
Milton Keynes
MK7 8AE

5. Goods will only be accepted back at our discretion. Printed or embroidered products/garments will not be accepted back under any circumstances.
The following can not be returned:-
o Goods that have been worn / washed / altered / embroidered / printed or soiled
o Sparring equipment that is squashed/out of shape
o Video Tapes,CDs, DVDs.
o Personalised & custom made products
o Sparring equipment with straps fastened – causing wrinkling
o Discontinued/sale merchandise
o Merchandise not in original wrapping with instructions.
o Returns without a returns number.
o Goods returned after 60 days of purchase
 

Our Complaints Procedure
If you have any complaints about Woburn Sands Kickboxing, regarding orders, products or anything else please contact us on 07880 785255 or send an email senseimike@live.co.uk We take complaints and problems seriously and promise to:
• acknowledge your complaint within 5 working days
• keep you informed throughout the complaints procedure
• and we will endeavour to respond to all complaints within 5 working days

ECKA - Woburn Sands Kickboxing, Milton Keynes